Pick-Up Catering FAQs
How far in advance do I need to place my pick-up catering order?
We recommend placing your order at least 48 hours in advance to ensure availability and preparation time. However, we have taken orders with as little as 2 hours' notice.
Is there a minimum order amount for pick-up catering?
The minimum order amount for pick-up catering is $150.
Can I customize the menu for my pick-up order?
Absolutely! We are happy to work with you to customize your order to suit your event's needs. Please reach out to our catering team to discuss your preferences.
Delivery Catering FAQs
What are the delivery fees, and how are they calculated?
Delivery fees are based on the distance from our establishment to your delivery location. Please contact us with your address for a precise quote.
How do you ensure the food stays fresh during delivery?
Our food is transported in insulated carriers designed to keep the temperature consistent, ensuring your food arrives fresh and ready to enjoy.
Is there a maximum delivery radius?
We typically deliver within an 8-mile radius. Please reach out to our catering team for delivery options outside our standard radius.
On-Site Catering FAQs
What do I need to provide for on-site catering?
We handle all the essentials for food preparation and presentation. You would need to provide the venue and any additional decor or equipment not related to catering.
Can on-site catering accommodate dietary restrictions?
Yes, we can accommodate a variety of dietary restrictions with prior notice. Please discuss your requirements with our catering team.
What happens if my event lasts longer than the scheduled time?
We're flexible! Additional hours can be accommodated at a rate of $250 per hour. It's best to estimate the duration beforehand for the best experience.
Full Service Catering FAQs
What does full service catering include?
Our full service catering includes setup, food service, clean-up, and all tableware. Our staff will be on hand to ensure your event runs smoothly from start to finish.
How many staff members will be provided for my event?
The number of staff members provided will depend on the size and requirements of your event. We ensure a high staff-to-guest ratio for impeccable service.
Can I request special menu items for my event?
Absolutely! We pride ourselves on creating custom menus that cater to your event's theme and your personal tastes.
Additional Catering FAQs
Are there any discounts for large orders?
We currently do not offer any promotions.
Can I schedule a tasting before placing a catering order?
Yes, we offer tastings for large events. Contact our catering team to schedule a tasting session to ensure your menu choices meet your expectations.
Do you provide utensils, plates, and napkins with catering orders?
We do not provide any of the above; however, you can pre-order them with our catering specialist.
What happens if there's an issue with my order upon pick-up or delivery?
We strive for perfection, but in case of any issues, please contact our catering team immediately. We will work swiftly to address and resolve any concerns.
Order Details FAQs
What is the earliest time I can pick up my order?
For most items, we aim to have orders ready by 11:00 AM. Exceptions may apply depending on specific items, and our team members will make every effort to accommodate your needs.
When is the earliest my order can be delivered?
Most orders can be delivered as early as 11:30 AM for your convenience.
How and when do I pay for my catering order?
Once your catering order is drafted, our team members will email or text you a link for online payment. Payment is expected no later than 24 hours before the scheduled delivery time.
What is your cancellation policy?
Things happen, we totally get it. However, credit card processing companies don't share our prospective. Thats why canceling AFTER you've paid, costs us 3% in credit card fees, which we pass on to you. If you haven't paid your invoice yet and want to cancel, NO FEE is applied.
Can I add items from your regular menu to my catering order?
Absolutely! Our catering specialist can incorporate items from our regular menu into your catering order for a personalized touch.
Are sauces included with protein trays and wraps?
Yes, all wraps and protein options include Hot Sauce + Garlic or/And Tahini Sauce for added flavor.
Do you provide full service/setup for events?
Yes, we offer full-service setup, tear-down, and on-site cooking for both private and corporate events.
Do you host private events at your space?
Currently, we do not have the capacity to host private events. However, we are planning to offer this service once our Redwood City Location opens.
Additional Questions
Can I make last-minute changes to my order?
We understand that plans can change, and we'll do our best to accommodate last-minute modifications. Contact our catering team for assistance.
Do you offer vegetarian or vegan options?
Yes, we have a variety of vegetarian and vegan options available. Please inform our catering team of any dietary preferences or restrictions.
What is the portion size per person for catering orders?
Portion sizes vary based on the menu items and the number of guests. Our catering team can provide detailed information on portion sizes for your specific order.
Are there kid-friendly options available for catering?
Yes, we offer kid-friendly options. Let us know the age group, and our catering specialists can suggest suitable menu items.
Can I request a custom dessert for my event?
Absolutely! We can create custom desserts to complement your event. Discuss your preferences with our catering team for personalized dessert options.
How are allergies handled in the preparation of food?
We take allergies seriously. Inform our catering team of any allergies, and we will take necessary precautions to avoid cross-contamination.
Can you accommodate special themes or decorations for the catering setup?
Yes, we can tailor the setup to match your event's theme. Share your ideas with our catering team, and we'll work to create a customized atmosphere. This includes lights, flowers, and other décor material.
Do you provide staffing for on-site events, and what do they wear?
Yes, we offer staffing for on-site events. Our team will be dressed professionally. If you have specific attire preferences, please discuss them with our catering team.
Can I schedule a consultation to discuss my catering needs in person?
Certainly! We offer consultations to discuss your catering requirements in person. Contact our catering team to schedule a convenient time.
Are there any additional charges for setup and tear-down for off-site events?
Setup and tear-down are included in our full-service catering. For off-site events, additional charges may apply depending on the complexity of the setup. Consult with our team for details.
Can you provide a breakdown of costs, including taxes and service charges, for transparency?
Absolutely! We believe in transparency. Our catering team can provide a detailed breakdown of costs, including taxes and any applicable service charges.
Can you assist with event planning beyond catering, such as recommending vendors or venues?
While our expertise lies in catering, we can offer recommendations for vendors and venues. Feel free to ask our team for suggestions based on your event's needs.
Is there a tasting fee, and is it applicable to the final catering order?
Tasting fees may apply, and they are usually not credited toward the final order. Contact our catering team for specific details on tasting fees.
Can I provide my own serving platters or utensils for the catering setup?
While we provide standard serving items, you are welcome to provide your own platters or utensils. Coordinate with our catering team to ensure a seamless setup.
Do you offer any eco-friendly or sustainable catering options?
Yes, we are committed to sustainability. Inquire with our catering team about eco-friendly options for your event, such as compostable serving ware or locally sourced ingredients.
Feel free to customize these questions based on your catering business's offerings and policies.